Frequently asked questions
Can't find what you need? Book a 20-minute call and we'll answer it with your numbers in front of us.
Getting started
How long does setup take?
Most restaurants can set everything up in an afternoon. AI imports your menu from a photo, PDF or link, and you pick and customize a template. Founding restaurants get their menu imported for them.
Do I need to replace my POS?
No. DinerMagnet runs alongside your current POS. Online orders arrive on a DinerMagnet kitchen tablet and in the owner app.
Can I keep my current website domain?
Yes. We connect your existing domain, or help you pick a new one.
Ordering & delivery
How do delivery orders work?
Use your own drivers, or we dispatch on-demand couriers for each order. You set the delivery zone and fee.
Should I quit DoorDash or Uber Eats?
You don't have to. Many restaurants keep marketplaces for discovery and use DinerMagnet to move repeat guests to direct ordering.
When do I get paid?
Payouts go straight to your bank account through Stripe, usually within two business days.
Apps
What's the difference between the two apps?
The DinerMagnet app is for you and your staff to run orders and the menu. The branded guest app carries your restaurant's name and is what your guests download.
Who publishes the guest app?
We do. We prepare the listing and submit it to the App Store and Google Play under your restaurant's name.
Pricing & billing
Is there a commission?
No. Every plan is commission-free. Starter is $0 a month, with a $0.99 service fee paid by guests. Growth ($149) and Pro ($299) are flat monthly plans, with 2 months free when billed yearly. Standard card processing applies.
Do you integrate with my POS?
Not yet. DinerMagnet runs next to your POS, so you don't have to switch anything. Online orders show up on the DinerMagnet kitchen tablet.
Can I choose how my website looks?
Yes. Pick from several templates and customize colors, fonts, photos and sections. You can switch templates later without losing your menu.
What does DinerMagnet AI do?
It imports your menu, writes dish descriptions, answers questions about your sales, drafts review replies and builds promotions from a plain-words request, like "bring back guests we haven't seen in a month." You approve everything before it goes out.
Who owns my guest list?
You do. Names, emails, phone numbers and order history are yours, and you can export them anytime.
When can I start?
Our first restaurants go live in January 2027. Book a demo to claim a founding-restaurant spot.
Your next regular is searching for you right now.
Book a 20-minute demo and claim one of our founding-restaurant spots for the January 2027 launch.